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Text Communications

Managing your health just got easier. Opt into text notifications from UMass Memorial Health today! 



Why is the phone number I receive texts from changing?

To better serve the communication needs of our patients, UMass Memorial Health is changing our texting platform. Our new platform will have expanded texting options for updates to your visits, your MyChart account, bill pay and care management.

How do I sign up to receive text communications from UMass Memorial Health?

To begin or to continue receiving text messages from UMass Memorial Health you can text “JOIN” to 61317.

How do I stop text communication from UMass Memorial Health?

To stop recurring automated messages, you can text “STOP” to 61317.

How do I update my communication preferences via MyChart?

1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.

The myChart main navigation is shown with the text 'menu' outlined in red.

The expanded myChart menu is shown with the text 'Account Settings' and 'Communication Preferences' outlined in red.


2. Click the Subscribe button under the Text Message section. 

The Communication Preferences section of myChart with the green 'Subscribe' button outlined in red.


3. Toggle On, Message subscription.
The Message Subscription section of myChart and the green toggle is outlined in red.