How to Contact UMass Memorial Medical Center
Thank you for your interest in UMass Memorial Medical Center. If you have questions, comments or concerns, please email or contact us by mail or telephone using the information provided below.
Note: Contacts below apply to UMass Memorial Medical Center campuses only; visit our health care system Contact Us page to contact one of our other UMass Memorial Health hospitals.
Please do not use email to schedule, reschedule or cancel an appointment. Contact your health care provider's office directly or call our main telephone number: 508-334-1000, or call 855-UMASS-MD (855-862-7763). We are happy to refer you to a UMass Memorial doctor.
Birth certificates are not issued by hospitals. The City of Worcester and local town halls issue certificates for births at UMass Memorial Medical Center. Learn more by visiting the City of Worcester website and click on City Clerk or call 508-799-1121 or contact your local town hall.
Careers at the Medical Center
Concerns about Care
To ensure personal attention, we encourage you to call our patient representatives (774-442-3701) if you have concerns about care. Alternately, because email is not secure, we suggest writing to us at Department of Patient Care Services, UMass Memorial Medical Center, 55 Lake Avenue North, Worcester, MA 01655. To ensure confidentiality of our communication back to you, UMass Memorial limits communication regarding patients to telephone and U.S. mail.
Directions and Parking
Find directions and parking information.
To provide feedback about your experience at the Medical Center, please contact the Office of Patient Advocacy at 774-442-3701; hours are Monday to Friday, 7:30 am to 5:30 pm.
Find a Doctor (online physician directory)
Medical Advice - Information about Medical Conditions
We are unable to respond to email asking for medical advice. The best resource for medical information is your health care provider. In an emergency, dial 911.
University of Massachusetts Chan Medical School
Center for Mindfulness
Email our web master with technical or website-related issues.