Financial Assistance and Credit and Collection Policy

Our financial counselors are available to talk to if you have questions about your bill or you require financial assistance. 

If you don’t have health insurance, there are several low-cost insurances available. Even if you work or have health insurance already, you and your family may be eligible for low-cost or free health plans, based on your income. 

Important Information:






Information Regarding Providers at UMass Memorial Medical Center

Self Pay Options

An enrollment counselor will contact patients without insurance prior to their appointment to arrange a meeting to screen for Mass Health and free care programs to cover outstanding balances and/or future hospital costs. For more information, call Financial Counseling at 508-334-9300 or email:

Helping You Find Affordable Insurance and Pay Bills

Our Financial Counselors: 

  • Help you qualify for insurance coverage
  • Explain the programs available to help you choose the best plan for you
  • Fill out the paperwork
  • Help you pick your doctors
  • Help you apply for food assistance programs
  • Provide you with timely price estimates of health care services; learn more.
  • Answer questions about your bill; see hospital outpatient billing notice
  • Offer assistance you may need to pay your bill online

If you wish to have a visit by a patient financial counselor, please ask your nurse or doctor, or contact our financial counselors at 508-334-9300. Patient Financial Counseling is open Monday through Friday, 8 am to 4:30 pm or email: